Leaving the salon after a fresh haircut or color can be a wonderful feeling. You’re rocking a new look, feeling confident, and ready to take on the world. But before you dash out the door, consider the impact of your parting words. What you say to your hairdresser as you leave can significantly influence your relationship with them, ensuring you’ll be welcomed back with open arms (and expertly wielding scissors) for your next appointment.
Expressing Genuine Appreciation: The Foundation of a Positive Relationship
The most fundamental aspect of leaving a positive impression is expressing genuine appreciation. Your hairdresser has invested time, skill, and artistry into making you look and feel your best. A sincere “thank you” goes a long way.
Beyond a Simple “Thank You”: Specificity is Key
While a simple “thank you” is polite, it’s often perceived as generic. Elevate your appreciation by being specific about what you loved. Did they perfectly execute a challenging balayage? Did they manage to tame your unruly curls with a masterful cut? Did you enjoy the scalp massage during the wash? Mention these details.
For instance, instead of saying “Thank you, I like it,” try: “Thank you so much! I absolutely love the way you blended the highlights. The color is exactly what I was hoping for.” Or, “Thank you! You really listened to what I wanted, and the cut is perfect. It’s so much easier to style now.”
Specificity shows that you were paying attention to their work and genuinely appreciate their efforts. It demonstrates that you weren’t just going through the motions.
Acknowledging Their Expertise and Skill
Hairdressing is a skilled profession. Acknowledging your hairdresser’s expertise can be incredibly rewarding for them.
Say something like, “I really appreciate your expertise in helping me choose the right shade for my skin tone. You clearly know your stuff!” or “I’ve been struggling with frizz forever, and you seem to have finally conquered it! Thank you for your skillful work.”
This type of compliment not only acknowledges their talent but also validates their professional knowledge and experience.
Highlighting the Overall Experience
Consider the entire experience, not just the end result. Was the atmosphere relaxing? Was your hairdresser friendly and attentive? Did you enjoy your conversation?
You could say, “I really enjoyed my time here. The atmosphere is so relaxing, and you made me feel so comfortable.” Or, “Thank you! It was such a pleasant experience. I especially appreciate you taking the time to listen to my concerns.”
Remember that hairdressers often strive to create a comfortable and enjoyable environment for their clients. Acknowledging their efforts in this area shows that you appreciate the whole package.
Providing Constructive Feedback: A Pathway to Continuous Improvement
While positive feedback is crucial, constructive feedback can be even more valuable in the long run. It allows your hairdresser to learn and grow, ultimately benefiting both them and future clients. However, delivering constructive feedback requires tact and diplomacy.
The Importance of Timing and Tone
The key to giving constructive feedback is to do it politely and at the right time. Avoid blurting out criticisms as you’re walking out the door. Instead, wait until you’ve had a chance to express your initial appreciation.
Your tone is also crucial. Frame your feedback as a suggestion rather than a complaint. Use phrases like, “I was wondering if…” or “Perhaps next time…”
For example, instead of saying, “This is way too short! You ruined my hair!” try: “The cut is lovely, but I was hoping it would be a bit longer. Perhaps next time we could err on the side of caution?”
Focusing on Specifics and Offering Solutions
Vague criticisms are unhelpful. Instead of saying, “I don’t like the color,” be specific about what you don’t like. Is it too brassy? Too dark? Too light?
Furthermore, offer potential solutions. “I feel like the color is a bit too warm for my skin tone. Perhaps next time we could try a cooler shade?”
By providing specific feedback and suggesting solutions, you’re showing that you’re invested in achieving the best possible outcome.
Remembering the Human Element
Everyone makes mistakes, even skilled professionals. Before offering criticism, consider whether the issue is truly significant or simply a minor imperfection.
Be understanding and empathetic. Remember that your hairdresser is a person with feelings. Deliver your feedback in a way that is respectful and considerate.
Booking Your Next Appointment: A Clear Signal of Satisfaction
One of the most effective ways to show your hairdresser that you’re satisfied with their service is to book your next appointment before you leave. This demonstrates your intention to return and reinforces the value of their work.
Making it a Routine: Building a Long-Term Relationship
Consider making it a routine to book your next appointment before leaving. This ensures that you maintain a consistent hairstyle and allows your hairdresser to plan their schedule effectively.
You could say, “I’d like to book my next appointment for six weeks from now, if possible.”
Flexibility and Communication
If you’re unsure of your future availability, be honest. You can say, “I’m not sure of my schedule just yet, but I’ll call to book an appointment soon.”
Maintaining open communication about your scheduling needs demonstrates respect for your hairdresser’s time and professionalism.
The Power of Pre-Booking
Pre-booking not only secures your preferred time slot but also gives your hairdresser peace of mind. It’s a tangible sign that you value their services and intend to remain a loyal client.
Expressing Gratitude Beyond Words: Small Gestures That Make a Big Difference
While verbal expressions of gratitude are important, small gestures can further enhance your relationship with your hairdresser.
Tipping Appropriately: A Standard Practice of Appreciation
Tipping is a customary way to show appreciation for good service in the hairdressing industry. The standard tip is typically 15-20% of the total bill.
Adjust the tip based on the quality of the service. If your hairdresser went above and beyond, consider tipping more generously.
Writing a Positive Review: Sharing Your Experience with Others
In today’s digital age, online reviews are incredibly influential. Consider writing a positive review for your hairdresser on platforms like Google, Yelp, or their salon’s website.
In your review, highlight specific aspects of your experience that you enjoyed. Mention your hairdresser’s name and describe the services they provided.
A positive review can significantly boost your hairdresser’s reputation and attract new clients.
Referrals: The Ultimate Compliment
Referrals are the ultimate compliment. If you’re happy with your hair, tell your friends and family about your hairdresser.
Word-of-mouth marketing is incredibly powerful. When you refer someone to your hairdresser, you’re not only helping them grow their business but also sharing a positive experience with someone you care about.
When Things Go Wrong: Navigating Disappointment with Grace
Sometimes, despite everyone’s best efforts, things don’t go as planned. Perhaps the color isn’t quite right, or the cut is shorter than you anticipated. In these situations, it’s important to navigate the situation with grace and professionalism.
Remaining Calm and Respectful
The first step is to remain calm and respectful. Avoid raising your voice or making personal attacks. Remember that your hairdresser is likely just as disappointed as you are.
Clearly Communicating Your Concerns
Clearly communicate your concerns without being accusatory. Explain what you’re unhappy with and why.
Use “I” statements to express your feelings. For example, instead of saying, “You messed up my hair!” try: “I’m feeling a bit uncomfortable with how short the layers are.”
Collaborating on a Solution
Work with your hairdresser to find a solution. Are they willing to make adjustments to the cut or color? Can they offer a complimentary treatment to address the issue?
Be open to compromise and willing to work together to achieve a satisfactory outcome.
Knowing When to Walk Away
In rare cases, a resolution may not be possible. If you feel that your concerns are not being addressed or that the situation is irreparable, it may be necessary to politely decline further services.
In this situation, it’s important to remain professional and avoid burning bridges. You can say something like, “I appreciate your efforts, but I don’t think this is going to work out. Thank you for your time.”
The Lasting Impact of Your Words: Cultivating a Rewarding Relationship
Your words have power. What you say to your hairdresser when you leave can have a lasting impact on your relationship with them. By expressing genuine appreciation, providing constructive feedback, booking your next appointment, and offering small gestures of gratitude, you can cultivate a rewarding and mutually beneficial relationship. This ensures that you’ll always be welcomed back with a smile (and a perfectly executed haircut). Remember, a happy client equals a happy hairdresser, and a happy hairdresser equals a happy you!
What’s the most genuine way to thank my hairdresser as I’m leaving?
The best way to thank your hairdresser is with sincere and specific appreciation. Instead of a generic “thank you,” mention something you truly enjoyed about the experience. Did you love the color? Were you comfortable during the shampoo? Did you appreciate their attentiveness to your concerns? A specific compliment shows you were paying attention and genuinely valued their work. For example, you could say, “Thank you so much, I absolutely love the way the highlights frame my face, and I really appreciate you taking the time to understand what I wanted.”
Beyond the verbal thank you, a genuine smile and direct eye contact further reinforce your sincerity. Nonverbal cues are incredibly important in conveying gratitude. Furthermore, consider that the simple act of saying you’ll be back or recommending them to a friend carries significant weight. It shows confidence in their abilities and a desire to continue the professional relationship. A simple “I’ll definitely be booking my next appointment with you” speaks volumes.
Should I tip my hairdresser, even if I’m not completely satisfied with the service?
Tipping is customary in many cultures and is generally expected in the hair salon industry. Even if you are not entirely satisfied, it’s often recommended to still leave a tip, albeit perhaps a smaller one than you normally would. This acknowledges the time and effort your hairdresser dedicated to you. Remember that dissatisfaction may stem from miscommunication or factors beyond their control, and they still provided a service based on your initial request.
However, a tip should never be a substitute for addressing your concerns. If you are truly unhappy, express your dissatisfaction politely and constructively before leaving. Give the hairdresser an opportunity to rectify the situation. If they are unwilling or unable to do so, then you may choose to adjust your tip accordingly. Open communication and a chance for resolution are always preferable to silent resentment or a reduced tip alone.
What’s the best way to offer constructive criticism to my hairdresser as I leave?
Constructive criticism is most effective when delivered with kindness, respect, and a focus on solutions. Begin by acknowledging the positive aspects of the service you received, even if it’s simply their friendliness or attentiveness. This establishes a positive tone and makes your feedback easier to receive. Frame your criticism as suggestions for improvement rather than accusations of fault. For example, instead of saying “This cut is awful,” try “I was hoping for a bit more length taken off the sides. Perhaps we can adjust it next time.”
Avoid being vague or emotional. Specific examples are crucial. Clearly explain what you didn’t like and why. Focus on the specific details that you would like to see changed in the future. It’s also wise to consider if the issue is something that can be easily fixed then and there. If so, ask politely if they would be willing to make the adjustment. Remember, the goal is to help your hairdresser improve and ensure a better experience for both of you in the future.
How important is it to rebook my next appointment before leaving the salon?
Rebooking your next appointment before leaving the salon is beneficial for several reasons. First, it guarantees you a spot in your hairdresser’s schedule, especially if they are popular or have limited availability. This ensures you can maintain your desired hairstyle and color without having to scramble for an appointment later. Second, it demonstrates your loyalty and appreciation for your hairdresser’s services, which can strengthen your professional relationship.
Furthermore, rebooking simplifies your future scheduling. You won’t have to remember to call and book an appointment later, potentially forgetting and allowing too much time to pass between visits. It also allows you and your hairdresser to plan ahead for future services or treatments, ensuring you are both on the same page regarding your hair goals. Even if you’re unsure of your exact availability, you can often make a tentative booking and adjust it later as needed.
What if I have a complaint, but I don’t want to cause a scene in the salon?
If you have a complaint but are uncomfortable addressing it publicly in the salon, there are alternative approaches you can take. One option is to ask to speak with your hairdresser privately in a more secluded area. This allows you to express your concerns without causing a disruption or drawing unwanted attention. Another approach is to contact the salon or hairdresser directly after you leave, either by phone or email.
When communicating your complaint privately, maintain a calm and respectful tone. Clearly explain the issue and what you would like to see done to resolve it. Provide specific details and avoid making personal attacks. Remember, the goal is to find a solution, not to escalate the situation. By addressing your concerns privately and professionally, you can increase the likelihood of a positive outcome while minimizing any potential embarrassment or discomfort for yourself or others.
Beyond a tip, what other small gestures can I make to show appreciation?
Beyond a tip, small gestures of appreciation can go a long way in making a lasting positive impression on your hairdresser. Consider leaving a positive review online. Many potential clients rely on online reviews when choosing a salon or stylist, so your feedback can be incredibly valuable. You can leave a review on platforms like Yelp, Google Reviews, or the salon’s website, highlighting what you appreciated most about your experience.
Another thoughtful gesture is to simply refer friends and family to your hairdresser. Word-of-mouth referrals are highly valued in the service industry. You can also bring in a small treat or gift, such as a box of chocolates or a gift card to a coffee shop, especially around the holidays. These small acts of kindness demonstrate your genuine appreciation and help build a stronger, more personal relationship with your hairdresser.
How important is it to remember my hairdresser’s name for future appointments?
Remembering your hairdresser’s name is incredibly important for building rapport and showing respect. It demonstrates that you value them as an individual and not just as a service provider. Using their name when you greet them, when asking questions, and when thanking them creates a more personal and positive interaction. It fosters a sense of connection and helps build a stronger relationship over time.
Forgetting someone’s name, especially after they’ve provided you with a personal service, can be perceived as dismissive or inconsiderate. If you struggle with names, make a conscious effort to remember it when you’re introduced. Repeat their name in your head, write it down in your phone, or associate it with something memorable. This simple act can significantly improve your overall experience and strengthen your relationship with your hairdresser.